T&Cs

Information for booking a room:

  • The accommodation contract is concluded as soon as the room has been reserved and confirmed. The guest is obligated to pay the agreed upon rate or the industry standard price minus any savings made by the hotel (see price list).
  • All side agreements such as room number, location, facilities etc. will be put down in writing. Please check your reservation accordingly.
  • The payment obligation is independent of the actual use of the room.
  • We allow free cancellation of reservations of more than 15 rooms up to 6 weeks before arrival; 3 to 14 rooms up to 4 weeks before arrival; 2 rooms up to two days before arrival and 1 room up to 1 day before arrival (6 pm).
  • We allow free cancellation of the vacation apartment up to 14 days before arrival.
  • Reservations in the time period from December 20 to January 5 must be cancelled at least four weeks in advance. Reservations from February 13 to February 17 and from March 29 to April 7 must be cancelled at least one week in advance.
  • Shortening a reservation does not fall under this cancellation provision
  • Later cancellations (see cancellation time periods above) that do not fall under the responsibility of the hotel are subject to a cancellation fee of 80% of the actual room price if the room can not be resold.
  • We reccommend taking out travel cancellation insurance. We will be happy to send you the necessary forms.
  • We act as an agent only for all elements of the supporting program (eg carriage rides, entertainment)
  • Generally when you book a pacage you are booking a room in the category II or III